My Private Collection Support
Help with your collection, exports and recovery.
Email My Private Collection support
Messages go to hello@marimiagroup.com. Keep [My Private Collection] in the subject so we can distinguish them from Daylight requests. Include the app version, iOS version and a short description. Do not send your collection or private documents unless needed and requested.
How do I describe several items?
Open Collection or Wishlist → Describe your items. Speak or type in English, describe up to five items, then choose Create drafts. Review the category, brand, name and other details before saving. Audio is not saved. Item-specific source words are saved in Notes so you can fill remaining details later.
Why is description drafting unavailable?
AI drafting needs iOS 26 or later on an Apple Intelligence-compatible iPhone, with Apple Intelligence enabled and its on-device model ready. Recording also needs available on-device English speech recognition and microphone and speech permissions. If a model is still downloading, try again later. You can always use the regular item form.
How do I save to iCloud?
In Settings → Export & backup, choose Save full backup. Select iCloud Drive in Files and save it. Check Files to confirm the upload finishes. Repeat after making changes you want to protect; this is not automatic synchronization.
How do I recover on a new phone?
Install My Private Collection, open Settings → Export & backup → Restore a backup and choose your .mycollection file. Review the contents. The app adds missing items and can recover older versions as separate copies while keeping current entries.
Can I leave without losing access?
Viewing, Excel export, full backup, recovery and deletion remain available after membership expires. Save a full backup before deleting the app. Exported files are yours to keep.
Why is a subscription unavailable?
Live payments are not yet enabled during development. At launch, membership and restore options will be available in Settings. App Store purchases are managed by Apple.
Suggest a field or improvement
Use Settings → Suggest an improvement. The app prepares an email for you to review and send. No collection information is attached automatically.